IBM Support

Uploaded customized Theme not working

Troubleshooting


Problem

Either when adding a new customization or when upgrade an existing Cognos Analytics 11.x it might happen that own customized Themes are not working.

Symptom

Themes are not working, used or displayed. Even when set/apply anew or remove and upload once more. The theme is not used/working.

Cause

Configuration Group settings in Cognos Configuration either incorrect or configured ports are not available

Environment

Cognos Analytics 11.x, distributed install with more than one CM or ATC

Resolving The Problem

Open Cognos Configuration and verify Local Configuration => Environment => Configuration Group => all settings are correct. Group Settings have to be the same on all instances. Local Member Settings can be the same if the instances are not installed on the same system and if the ports are available. If it still does not work then change back Theme to default IBM, remove the own Theme, upload anew.

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.5;11.0.6;11.0.7","Edition":"Edition Independent","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg22008055

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