APAR status
Closed as program error.
Error description
Cognos 10.1.1 environment is hanging multiple times a day. When the issue occurs, the portal cannot be logged into and the dispatch URL hangs.??The Content Manager url can be hit (http://cm01:9302/p2pd/servlet) and does indicate that it is running.??The server appears to recover after 10-15 minutes.??Additionally, the java on the dispatcher machines at the time of the issue are going through modes of ?spiking to 700% CPU usage (Linux machine - so it is using several cores).
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.1.1 Fix Pack * * 2 * * or Upgrade to IBM Cognos Business Intelligence 10.2 Refresh * * Pack 1 or upgrade to IBM Cognos Business Intelligence 10.2.1 * * Fix Pack 3 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM72730
Reported component name
COG INSTALL CON
Reported component ID
5724W12IC
Reported release
A11
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-12
Closed date
2013-03-28
Last modified date
2014-06-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG INSTALL CON
Fixed component ID
5724W12IC
Applicable component levels
RA11 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
15 November 2022