Fixes are available
Rational ClearQuest Fix Pack 08 (7.1.2.8) for 7.1.2
Rational ClearQuest Fix Pack 04 (8.0.0.4) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
CQ 7.1.2.0 (and all versions up through 7.1.2.7 as of late), show warning message prior to selection of features indicating that the OS is unsupported, when the OS is Win XP SP2 64-bit. Per the product requirements 64-bit Win XP SP2 is a supported platform and should install without warning (even when no server components are later selected): http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity-r eports/report/html/osForProduct?deliverableId=1265163596900 The installation succeeds, however the warning is confusing to administrators.
Local fix
Problem summary
When attempting to install ClearQuest on Microsoft Windows XP SP2 64 bit, a warning message is thrown saying the platform is not supported. This is incorrect because Microsoft Windows XP SP2 64 bit is a supported platform for non-server features.
Problem conclusion
A fix is available in ClearQuest 7.1.2.8 and 8.0.0.4.
Temporary fix
Comments
APAR Information
APAR number
PM70087
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-01
Closed date
2012-10-17
Last modified date
2012-10-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R800 PSN
UP
Document Information
Modified date:
17 October 2012