Troubleshooting
Problem
A new license file was uploaded and changes deployed to the Console. The new license expiration date does not display correctly in the System and License Management page.
Cause
The browser cache can retain the old data from a previous session. When caching issues occur, the System and License Management page can appear as if the license change did not apply.
Resolving The Problem
To resolve the issue:
- Delete the uploaded license file first.
- Clear the browser cache or use a private browsing mode to confirm the user interface displays correctly.
- Restart the browser.
- Reupload the license file.
- From the Admin tab, click Deploy Changes to ensure the license updates are applied.
Results
Verify the License Expiration Date is correct and the License Status column is Deployed. If you continue to experience issues with your QRadar license or uploading your license, contact QRadar Support.
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
Product Synonym
Incorrect license;Incorrect expiration date;Incorrect License results
Was this topic helpful?
Document Information
Modified date:
18 June 2021
UID
swg21996815