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Unable to view subfolders when accessing gateway URL.

Troubleshooting


Problem

Accessing Cognos Analytics from Gateway URL behaves differently than accessing it from Dispatcher URL.

Symptom

1. Log in to Cognos Analytics URL.

2. Navigate to "Team Content".

3. Sub-folders are missing when accessing Cognos Analytics through Gateway URL. Same sub-folders are visible when hitting Dispatcher URL.

Environment

IBM HTTP Server, Windows

Diagnosing The Problem

1. Web server configuration file should be checked and compared with documentation available.

2. Ensure paths configured are correct since a single typo error here and there can affect Cognos behavior.

Resolving The Problem

In httpd.conf file of the web server, modify the parameter -

"RequestHeader set X-BI-PATH /alias"
to
"RequestHeader set X-BI-PATH /alias/bi/v1"

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21996261

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