Product Lifecycle
Abstract
The Support Lifecycle for the On-premises IBM Security QRadar SOAR* products is outlined below.
Content
*IBM Resilient SOAR was renamed to IBM Security SOAR on Feb. 18, 2021, and as of December 7, 2021 is now renamed to IBM Security QRadar SOAR as part of our overall threat management portfolio rebranding.
SOAR On-Premises Platform Lifecycle has a modified IBM Continuous Delivery (CD) Lifecycle Policy as follows:
Software Support - IBM Security QRadar SOAR On-premises offering will provide a minimum of twelve (12) full months standard support from the date the product Version was made generally available by IBM.
Customers current on Subscription & Support for Versions that have not reached end of support, can expect the following:
Software Support - IBM Security QRadar SOAR On-premises offering will provide a minimum of twelve (12) full months standard support from the date the product Version was made generally available by IBM.
Customers current on Subscription & Support for Versions that have not reached end of support, can expect the following:
- Defect support is available on the then current Version (i.e. V). If a defect is reported on an earlier Version, it must be confirmed to exist in V to be logged. Defect corrections are delivered as a patch update to the most current Resilient Version.
- Remote problem analysis and assistance during normal country business hours in your time zone.
- Assistance with identifying the failing product/component.
- Assistance with remote problem determination and resolution.
- Voice and electronic access support for code-related problems.
- Support for routine, short duration installation and usage questions
- 7 day, 24 hour support for mission critical emergencies (Severity 1)
End of Defect Support - that is the time after which no further Defect corrections will be made available. End of Defect Support notifications will be posted here. It is recommended that customers subscribe to 'My Notifications' to receive daily or weekly notifications of technical support information such as downloads, tips, technical notes, and publications. For more information, see Stay up to date with My Notifications.
Please note: Defect corrections are delivered to the most current Version.
End of Support - that is the time after which no further technical support is available on a version of the product.
Software Release End of Support Dates
|
Version
|
GA Date | Fix Pack 1 |
Fix Pack 2
|
Fix Pack 3
|
End of Support
|
|---|---|---|---|---|---|
| 51.0.x.x | November 22, 2023 | Product lifecyle | |||
| 50.2 | October 23, 2023 | October 2024 | |||
| 50.1 | September 18, 2023 | September 2024 | |||
| 50.0 | August 21, 2023 | August 2024 | |||
| 49.2 | July 14, 2023 | July 2024 | |||
| 49.1 | June 20, 2023 | June 2024 | |||
| 49.0 | May 19, 2023 | May 2024 | |||
| 48.2 | April 13, 2023 | April 2024 | |||
| 48.1 | March 20, 2023 | March 2024 | |||
| 48 | February 17,2023 | February 2024 | |||
| 47.2 | January 17, 2023 | January 2024 | |||
| 47.1 | December 13, 2022 | December 2023 | |||
| 47 | November 17, 2022 | November 2023 | |||
| 46.2 | October 19, 2022 | October 2023 | |||
| 46.1 | September 16, 2022 | September 2023 | |||
| 46 | August 17, 2022 | August 2023 | |||
| 45.2 | July 14, 2022 | July 2023 | |||
| 45.1 | June 17,2022 | June 2023 | |||
| 45.0 | May 20,2022 | May 2023 | |||
| 44.2 | Apr 15,2022 | Apr 2023 | |||
| 44.1 | Mar 14, 2022 | Mar 2023 | |||
| 44.0 | Feb 16, 2022 | Feb 17, 2022 | Feb 2023 | ||
| 43.1 | Jan 18, 2022 | Feb 14, 2022 | Jan 2023 | ||
| 43.0 | Dec 10, 2021 | Dec 16, 2021 | Dec 21, 2021 | Feb 14, 2022 | Dec 2022 |
| 42.2 | Oct 15, 2021 | Dec 16, 2021 | Dec 21, 2021 | Oct 2022 | |
| 42.1 | Sept 16, 2021 | Sep 2022 | |||
| 42.0 | August 16, 2021 | August 2022 | |||
| 41.2 | July 17, 2021 | Dec 16, 2021 | July 2022 | ||
| 41.1 | June 15, 2021 | June 2022 | |||
| 41.0 | May 17, 2021 | May 2022 | |||
| 40.2 | April 19, 2021 | June 28, 2021 | Dec 16, 2021 | April 2022 | |
| 40.1 | March 15, 2021 | April 9, 2021 | Mar 2022 | ||
| 40.0 |
Feb 19, 2021
(App Host 1.4)
|
April 9, 2021 | Feb 2022 | ||
| 39.2 | Jan 14, 2021 | April 9, 2021 | June 28, 2021 | Jan 2022 | |
| 39.1 | Dec 11, 2020 | Dec 24, 2020 | April 9, 2021 | Dec 2021 | |
| 39.0 |
Nov 19, 2020
(App Host 1.3)
|
Dec 24, 2020 |
April 9, 2021 | Nov 2021 | |
| 38.2 | Oct 15, 2020 | April 9, 2021 | Oct 2021 | ||
| 38.1 | Sep 16, 2020 | Oct. 1 (AppHost 1.2.135) | Sept 2021 | ||
| 38.0 |
Aug 19, 2020
|
Aug 28, 2020 | Aug 2021 | ||
| 37.2 |
Jul 15, 2020
(App Host 1.0)
|
Aug 13, 2020 | Sep 7, 2020 | Sept 16, 2020 | Jul 2021 |
| 37.1 | Jun 19, 2020 | Jul 15, 2020 | Jun 2021 | ||
| 37.0 | May 26, 2020 | May 2021 | |||
| 36.2 | Apr 15, 2020 | Apr 2021 | |||
| 36.1 | Mar 13, 2020 | Mar 2021 | |||
| 36.0 | Feb 21, 2020 | Feb 2021 | |||
| 35.2 | Jan 15, 2019 | Jun 18, 2020 | Jan 2020 | ||
| 35.1 | Dec 16, 2019 | Dec 2020 | |||
| 35.0 | Nov 18, 2019 | Nov 26, 2019 | Dec 10, 2019 | Dec 11, 2019 | Nov 2020 |
| 34.2 | Oct 17, 2019 | Oct 2020 | |||
| 34.1 | Sep 17, 2019 | Oct 3, 2019 | Oct 4, 2019 | Sep 2020 | |
| 34.0 | Aug 30, 2019 | Aug 2020 | |||
| 33.0 | Jun 28, 2019 | Jul 23, 2019 | Aug5 2019 | Jun 2020 | |
| 32.4 | May 20, 2019 | May 2020 | |||
| 32.3 | Apr 16, 2019 | Apr 2020 | |||
| 32.2 | Mar 25, 2019 | Mar 2020 | |||
| 32.1 | Feb 14, 2019 | Feb 2020 | |||
| 32.0 | Jan 2019 | Jan 17, 2019 | Jan 2020 | ||
| 31.1 | Dec 2018 | Dec 2019 | |||
| 31.0 | Oct 2018 | Oct 2019 | |||
| 30.4 | Sept 2018 | Sept 2019 | |||
| 30.3 | Aug 2018 | Aug 2019 | |||
| 30.2 | July 2018 | Jul 2019 | |||
| 30.1 | May 2018 | May 2019 | |||
| 30.0 | Apr 2018 | Apr 2019 | |||
| 29.5 | May 2018 | May 2019 | |||
| 29.4 | Mar 2018 | Mar 2019 | |||
| 29.3 | Feb 2018 | Feb 2019 | |||
| 29.2 | Jan 2018 | Jan 2019 | |||
| 29.1 | Dec 2017 | Dec 2018 | |||
| 29.0 | Nov 2016 | Nov 2017 |
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Document Information
Modified date:
04 June 2024
UID
swg21995807