IBM Support

Guardium 'accessmgr' user clicking "User Management" GUI page always returned "Error retrieving Portal Page: null"

Troubleshooting


Problem

I used Guardium's 'accessmgr' user to login GUI and tried to check the "User Management" tab. However, the "User Management" page always returned "Error retrieving Portal Page: null".

Symptom

Login to Guardium GUI using 'accessmgr' user. The 'Access' > 'User Management' tab always returns:
Error retrieving Portal Page: null.

Cause

The underlying portal page files for 'User Management' tab may be corrupted. The corruption can happen if there is a disk full situation or improper shutdown of appliance.

Environment

IBM Security Guardium v10 Appliance.

Resolving The Problem

Intervention by IBM Guardium Technical Support is required to resolve this issue.
Please collect 'support must_gather app_issues' while reproducing the error and send to support - How to capture Guardium MustGather

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Guardium Appliances","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.0;10.0.1;10.1","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21994901

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