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Error Logging Into Watson Analytics From Planing Analytics Workspace: Problem Accessing External Website

Troubleshooting


Problem

Error occurs when launching Watson Analytics from Planning Analytics Workspace

Symptom

Error:

Problem Accessing External Website
Central Sign-on is having a problem with the action you specified

Suggested Actions

Bottom of Screen the following will appear

The SAML message is invalid -SP @TOKEN-2016-02-24T21:07-06Z
TOKEN:FBTSML241E

Cause

SAML cookie cached

Diagnosing The Problem

1. Confirm the issue is user specific to confirm Central Sign-on is working fine

Resolving The Problem


STEPS:
1. Clear the browser cache and cookies
2. Test accessing in a few minutes

[{"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Planning Analytics Workspace","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21985825

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