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AUT-AAA-0010 or RSV-BBP-0022

Troubleshooting


Problem

Any Users scheduling any report's will get AUT-AAA-0010 the user session does not exist Users when running a report via run with options in Excel or PDF will get RSV-BBP-0022 he absolute affinity request 'asynchWait_Request' failed, the requested session does not exist, HTML format will work .

Symptom

Any Users scheduling any report's will get AUT-AAA-0010 the user session does not exist.

Cause

Domain name set in Edit Global Configuration is either incorrect or not consistent with a second instance of Cognos application already running

Environment

10.2.1,10.2.2

Diagnosing The Problem

1. Attempt to schedule any reports from the Server using System Admin privileges and the user will not be able to schedule the report. They would get an AUT-AAA-0010 error

2.Run with option's for any format except for HTML will fail with RSV-BBP-0022 or DPR-ERR-2101

Resolving The Problem

1. Remove the Domain name set under Edit Global Configuration's and restart the server

2. Provide the correct FQDN that should be set under Edit Global Configuration's Domain parameter, the exact format can be referenced via the following link :

www.ibm.com/support/knowledgecenter/SSEP7J_10.2.2/com.ibm.swg.ba.cognos…

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"Enterprise","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
09 November 2020

UID

swg21980975

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