APAR status
Closed as program error.
Error description
PDF output of Report Studio report that includes chart without data can't be printed from Ricoh Direct Printer. Customer needs to print large number of PDF output to send it to end user. So they need to use Direct Printer (Ricoh Pro C900) https://www.ricoh.co.jp/pp/pod/pro_c/900_900s/ They run report on Linux Server and copy PDF to Windows machine, and then print on Direct Printer from Windows machine. They print PDF directory without printer driver for performance reason. Analyzing function of Adobe Acrobat XI Pro founds following error on PDF output. [could not find the XObject named 'R36'] - Ricoh verified that if XObject error in PDF is fixed, PDF can be printed. - Ricoh Pro C900 supports PDF ver 1.6. - If chart has data, no PDF error is detected. - PDF can be printed if it is opened by Acrobat Reader 10 and printed on Ricoh imagio MP C5000 printer with printer driver. [environment] <Cognos Server> RedHat Linux 6.6 Cognos 10.2 Datasource DB2 V9.7
Local fix
Print PDF from Acrobat Reader.
Problem summary
**************************************************************** * USERS AFFECTED: * * Can't print report on Direct Printer. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack * * 1 * * or IBM Cognos Business Intelligence 10.2 Fix Pack 2 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM91571
Reported component name
COG CONNECTION
Reported component ID
5724W12CC
Reported release
A20
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-21
Closed date
2014-03-31
Last modified date
2014-03-31
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG CONNECTION
Fixed component ID
5724W12CC
Applicable component levels
RA20 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A20","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
31 March 2014