APAR status
Closed as program error.
Error description
After applying hotsite 10.1.6303.1049 for defect COGCQ00805391, when running reports to Excel that contain more than one page, the following error is received: RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/In formation_Management/Cognos_Business_Intelligence. Details CCLAssertError:0:Fatal: CCL_ASSERT(pWorksheet);RSV-SRV-0042 Trace back:RSReportService.cpp(762): CCLAssertError: CCL_CAUGHT: RSReportService::process()RSReportServiceMethod.cpp(263): CCLAssertError: CCL_RETHROW: RSReportServiceMethod::process(): asynchRunSpecification_RequestRSASyncExecutionThread.cpp(808): CCLAssertError: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp (260): CCLAssertError: CCL_CAUGHT: RSASyncExecutionThread::runImpl(): asynchRunSpecification_RequestRSASyncExecutionThread.cpp(864): CCLAssertError: CCL_RETHROW: RSASyncExecutionThread::processCommand(): asynchRunSpecification_RequestExecution/RSRenderExecution.cpp(67 0): CCLAssertError: CCL_RETHROW: RSRenderExecution::executeExecution/RSRenderExecution.cpp(1169): CCLAssertError: CCL_RETHROW: RSRenderExecution::processActiveDocumentsRSXls2007Output.cpp(733 ):
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack * * 1 or IBM Cognos Business Intelligence 10.1.1 Fix Pack 3 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM90927
Reported component name
COG REPORT STUD
Reported component ID
5724W12RS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-12
Closed date
2013-09-10
Last modified date
2013-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG REPORT STUD
Fixed component ID
5724W12RS
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWW","label":"Report Authoring v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
16 December 2013