APAR status
Closed as unreproducible.
Error description
Report Studio and Business Insight are not working in Firefox 20 and 21??Both just show the buttons toolbar and then nothing is working there and we have tested it ??The reason why we logging that defect is based on the doc. of 10.1.1 supported env.:??14) The only version of Firefox that IBM actively supports is the?Extend Support Version of Firefox ESR 17 (see??http://www.mozilla.org/en-US/firefox/organizations/).?If customers use the non-ESR version of Firefox (version 10, 11, 12,?) it is our best?estimation that changes in the current and future versions of the?Firefox browser will not cause issues with our product used as long as?Mozilla does not remove, explicitly or inadvertently disable?functionality that the browser based tools rely on. However we?recommend that you contact IBM support if you do encounter any such?issues. For browser levels higher than the levels that have been?certified with Cognos BI, Customer Support will accept usage-related?and defect-related service requests. As with operating system and?virtualization environments, if IBM support cannot recreate the issue?in our lab, we may ask the Cognos BI customer to recreate the problem?on a certified browser.?? http://www-01.ibm.com/support/docview.wss?uid=swg27021368#web_br owser
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack * * 1 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PM89205
Reported component name
COG INSTALL CON
Reported component ID
5724W12IC
Reported release
A11
Status
CLOSED UR3
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-05-16
Closed date
2013-09-13
Last modified date
2013-09-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG ADMINISTRAT
Fixed component ID
5724W12AD
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
06 March 2023