Fixes are available
Rational Synergy Interim Fix 1 for 7.1.0.7
Rational Synergy Fix Pack 5 (7.2.0.5) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 3 for 7.1.0.7
Rational Synergy Interim Fix 4 for 7.1.0.7
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Interim Fix 5 for 7.1.0.7
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7
APAR status
Closed as program error.
Error description
Abstract: Attempts to display 'All Active Releases' results in a client crash and the synergy.log contains 'Unhandled runtime exception: java.lang.StackOverflowError' in IBM Rational Synergy. SYMPTOM: The problem only occurs for some users. Most users may not see the issue. The java client will crash and the synergy.log file on the client will have the following errors: 2013-03-08T12:57:35.968+0100 WARNING: --- BEGIN UNHANDLED EXCEPTION ERROR REPORT --- An internal error has occurred at Fri Mar 08 12:57:35 CET 2013 Unhandled runtime exception: java.lang.StackOverflowError Exception Message: null Stack trace: java.lang.StackOverflowError at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa nager.getGroupNode(ExplorerModel.java:2682) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa nager.getGroupNode(ExplorerModel.java:2691) ......... (Repeated 2721 times) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$GroupMa nager.access$200(ExplorerModel.java:2480) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel.addExpl orerTreeNode(ExplorerModel.java:705) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel.access$ 1100(ExplorerModel.java:59) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo de.reshowQueryResults(ExplorerModel.java:1711) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo de.access$700(ExplorerModel.java:1410) at com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel$QueryNo de$1$1.run(ExplorerModel.java:1498) at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209 ) at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:641) at java.awt.EventQueue.access$000(EventQueue.java:84) at java.awt.EventQueue$1.run(EventQueue.java:602) at java.awt.EventQueue$1.run(EventQueue.java:600) at java.security.AccessController.doPrivileged(AccessController.jav a:224) at com.ibm.oti.security.CheckedAccessControlContext.securityCheck(C heckedAccessControlContext.java:30) at sun.misc.JavaSecurityAccessWrapper.doIntersectionPrivilege(JavaS ecurityAccessWrapper.java:29) at java.awt.EventQueue.dispatchEvent(EventQueue.java:611) at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatc hThread.java:269) at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchTh read.java:184) at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatc hThread.java:174) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java :169) at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java :161) at java.awt.EventDispatchThread.run(EventDispatchThread.java:122) Versions of implicated classes: com.telelogic.cm.ccm_client.panes.explorer.ExplorerModel %full_filespec: ExplorerModel.java,85:java:J#1 % Release 7.1 3539 Java(TM) SE Runtime Environment 2.4 by IBM Corporation Build numbers: com/telelogic/cm/resource/ 7106_Drop1 ...... com/telelogic/cm/objectapi/oslc/helper/ 7106_Drop1 --- END UNHANDLED EXCEPTION ERROR REPORT --- {ccm_client.CcmClientExceptionHandler} error_description: CAUSE: The problem is caused by a defect and when the active releases saved query groups results by 'component'. WORKAROUND: To work around the problem. 1. Stop the client session 2. Edit the ccm.user.properties file on the client 3. Remove the key user.explorer.release.queries.<databasename> 3. Save the file 4. Restart your client and click on 'All Active Releases'
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Clicking on 'All Active Releases' causes the java client to crash in Rational Synergy.
Problem conclusion
Fixed in Rational Synergy 7.1.0.7 iFix001 http://www.ibm.com/support/docview.wss?uid=swg24034801
Temporary fix
Comments
-NA-
APAR Information
APAR number
PM85167
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-03-20
Closed date
2013-06-14
Last modified date
2013-06-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
Document Information
Modified date:
22 December 2020