APAR status
Closed as fixed if next.
Error description
A JobRunner job XML files processes CSR metering records. One set of steps runs SCCM's Integrator to manipulate those records and create output CSR records using stage CSROutput. Those output records are then read by the following Integrator step using the Input stage (and further processed). That second Integrator step (Input stage) may fail trying to read the just-created CSR file. Detailed messages in /opt/ibm/sccm/logs/server/ suggest the problem is one of encoding: FINE: NOTE ==>Opening File: tmp_CSR020.txt in encoding: UTF-8 Jan 03, 2018 3:31:41 AM com.ibm.tivoli.tuam.common.TUAMFileReader getBufferedReader FINE: NOTE ==>Auto detecting encoding of file /opt/ibm/sccm/samples/processes/backups/tmp_CSR010.txt Jan 03, 2018 3:31:41 AM com.ibm.tivoli.tuam.common.TUAMFileReader getBufferedReader FINE: NOTE ==>Encoding of /opt/ibm/sccm/samples/processes/backups/tmp_CSR010.txt detected as IBM424_rtl Jan 03, 2018 3:31:41 AM com.ibm.tivoli.tuam.integrator.stages.input.CSRInput perform SEVERE: AUCCM5004E An attempt to process the input or output stream of the following file failed: CSR Input File. Review the trace log to get detailed information. Jan 03, 2018 3:31:41 AM com.ibm.tivoli.tuam.integrator.stages.input.CSRInput perform FINE: NOTE ==>IO Exception for Stage: CSRInput - IBM424_rtl On Record #: 0 Notice the Input stage "detects" encoding IBM424_trl - yet that CSR file was just created by a CSROutput stage as UTF-8! ../config/logging.properties is set to FINEST level.
Local fix
While debugging, we find that changing the logging level to INFO (stop and restart sccm service), then the job successfully completes. Switching back to logging level FINEST - the job fails with same error.
Problem summary
SCCM charset detector library detecting wrong encoding of input csr file . fix is provided to customer and will be delivered into ICO 2506 release
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
ZZ00688
Reported component name
SMTCLD ORCH ENT
Reported component ID
5725H28ET
Reported release
250
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-01-19
Closed date
2018-02-14
Last modified date
2018-02-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS4KMC","label":"IBM SmartCloud Orchestrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"250","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
14 February 2018