Question & Answer
Question
How do you create a new charge transaction when there is an error for a given charge in IBM Sterling Selling and Fulfillment Suite?
Cause
You want the product to create a new charge transaction when there is an error for a given charge as a part of a sync call in collection credit card UE
Answer
Use case :
- If there is an error during settlement, based on some conditions a new charge is to be opened.
- If the new charge also fails, then retry with second charge (not with first one which is still in open status)
NOTE: The first charge is not closed as ERROR.
If the CHARGE record is not marked as an ERROR, then there is no option of opening a new charge record. It should either be marked an ERROR or VOID. To do this, the logic will need to be implemented in collection credit card UE and to void the charge, the voidChargeTransaction API can be called. For more details please refer to the java docs.
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Document Information
Modified date:
16 June 2018
UID
swg21968119