Troubleshooting
Problem
You are experiencing a problem with the global cache feature in IBM Integration Bus (IIB) on UNIXes and Linux.
This MustGather document explains how to generate diagnostic data needed by IBM Support to investigate this issue.
This MustGather document explains how to generate diagnostic data needed by IBM Support to investigate this issue.
Environment
These instructions are for IBM Integration Bus on AIX, HP-UX, Linux, and Solaris systems.
Return to the IBM Integration Bus MustGather index for other systems.
Return to the IBM Integration Bus MustGather index for other systems.
Resolving The Problem
- mqsidc
- When running the mqsidc tool, select the option for 'Broker Collector' and provide the Integration Node and Integration Server names, when prompted.
See: Running mqsidc for IBM Integration Bus Support
- When running the mqsidc tool, select the option for 'Broker Collector' and provide the Integration Node and Integration Server names, when prompted.
- Global Cache details
Export a current view of your Global Cache with these commands.
See: mqsicacheadmin command- mqsicacheadmin <broker> -c listHosts
- mqsicacheadmin <broker> -c showMapSizes
- mqsicacheadmin <broker> -c showPlacement
- mqsireportproperties <broker> -b cachemanager -o CacheManager -r
- mqsireportproperties <broker> -e <EG> -o ComIbmCacheManager -r
- Global Cache Activity
- Global Cache flow interactions are logged in the Global Cache Activity Log.
- Traces
- A service level trace of the target Integration Server will capture the global cache processing on the Integration Server.
ATTENTION: A good problem description is one of the most important tools IBM needs to analyze your data!
When sending data to IBM, be sure to update your problem ticket with additional information:
- Tell us what errors you saw, where you saw them, and what time they happened.
- Let us know if you made any changes before the problem occurred.
- Share any other observations which you think will help us to better understand the problem.
[{"Product":{"code":"SSNQK6","label":"IBM Integration Bus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Global Cache","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"10.0;9.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Product Synonym
IIB;WMB;WXS
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Document Information
Modified date:
23 March 2020
UID
swg21687742