Question & Answer
Question
Cause
Answer
Where you use the appropriate C&DS server name or IP address and the appropriate port for your application server. Then select Configuration in the right hand pane, scroll to the bottom under the section "Setup" and find the setting URL Prefix and select it. See what the value is set to on the right hand side.
Typically this error occurs when the URL prefix value is set to something that is unreachable or undefined to the client where the URL is not rendering.
As an example if the URL prefix is set to use a computer machine name that the client machine cannot reach or does not know how to resolve the name to an IP address. In which case you could fix the problem by changing the URL prefix value to use a reachable IP address or you could also add an entry in the client hosts file so that the name can be properly resolved to the correct IP address.
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Modified date:
25 March 2021
UID
swg21687484