Troubleshooting
Problem
IBM Tivoli Storage Manager (TSM) APARs fixed in TSM Version 7.1 client fix pack 2 (7.1.2) and fixed in 7.1.2.x interim fixes 7.1.2-TIV-TSMBAC-FP0002 7.1.2-TIV-TSMBAC-IF00xx
Symptom
Download page for the 7.1.2 clients:
http://www.ibm.com/support/docview.wss?uid=swg24039740
Download page for the 7.1.2.x interim fix clients:
http://www.ibm.com/support/docview.wss?uid=swg24040051
Latest TSM client and server downloads:
http://www.ibm.com/support/docview.wss?uid=swg21239415
Overview of TSM client and server system requirements:
http://www.ibm.com/support/docview.wss?uid=swg21243309
The APARs in the table below were fixed since the General Availability of the 7.1.1 client.
Note: Maintenance is cumulative.
Here are the APARs fixed in the 7.1.1 client (so the fixes are also included in 7.1.2):
http://www.ibm.com/support/docview.wss?uid=swg21667934
Resolving The Problem
Fix pack 7.1.2
Interim fix 7.1.2.1
Interim fix 7.1.2.2
Interim fix 7.1.2.3
Fix pack 7.1.2.0
7.1.2-TIV-TSMBAC-FP0001
Scenario | Platforms fixted | Description |
IT00935 | All Windows | ANS9999E NTRC.CPP WIN32 RC 4392 INVALID DATA IN THE REPARSE POINT BUFFER |
IT01219 | All Platforms | INCORRECT VALUE DISPLAYED FOR NETWORK DATA TRANSFER RATE OF BACKUP SUMMARY DATA |
IT01824 | All Windows | INCREASED LOAD TIME FOR LOCAL SNAPSHOT MANAGER REPOSITORY ENTRIES |
IT01864 | All Unix/Linux All Windows | TIVOLI STORAGE MANAGER CLIENT JAVA GRAPHICAL USER INTERFACE SHOWS INCORRECT CONTENTS FOR BACKUPSETS |
IT01943 | Linux x86 Windows x64 | UNABLE TO RESTORE VM IF SPECIFYING INDIVIDUAL DISK AND ORIGINAL DATACENTER DOES NOT EXIST |
IT02227 | Windows x64 | EXCHANGE BACKUP MAY FAIL DURING INTEGRITY CHECK WITH ANS1086E (RC104) |
IT02276 | All Platforms | THE PASSWORD FILE TSM.PWD MIGHT GET DELETED WHEN MULTIPLE SESSIONS TRY TO UPDATE PASSWORD AT THE SAME TIME |
IT02493 | All Platforms | CLIENT OPTION "USEREPLICATIONFAILOVER NO" MAY NOT HONORED |
IT03221 | Windows x64 Linux x86 | ANS1746E ERROR ON 'RESTORE VM' WHEN NO LUN CONNECTION IS AVAILABLE FOR PRDM DISKS |
IT03273 | AIX All Windows Linux x86 | ANS1626E UNEXPECTED ERROR DURING SNAPDIFF CHANGELOG DATABASE INITIALIZATION |
IT03300 | All Windows | SYSTEMSTATE RESTORE FAILS IF USING TESTFLAG REPLACEROSHORTNAME REMOVESHORTDIRNAMEONCREATE |
IT03439 | Windows x64 | REMOTE UNMOUNT WITHOUT /REMOTE OPTIONS CAN LEAVE A SNAPSHOT IN AN INCONSISTENT MOUNT STATE |
IT03524 | Linux x86 All Windows | TIVOLI STORAGE MANAGER B/A CLIENT MAY NOT DETECT TIMEOUT OF OPERATIONS FOR THE TARGET VIRTUAL MACHINE. |
IT03566 | Linux x86 All Windows | CLIENT CAN CRASH WHEN APPLICATION PROTECTION IS ENABLED AND NO APPLICATION TO PROTECT |
IT03613 | AIX All Linux | SUBDIRECTORIES OF MOUNTED CIFS VOLUME SILENTLY SKIPPED BY BACKUP |
IT03636 | Linux x86 All Windows | RESTORE VM TO ALTERNATE VIRTUAL ENVIRONMENT DOES NOT USE AVAILABLE NETWORKS |
IT03665 | AIX | TSM INSTALLS AN OLD VERSION OF XLSMP.RTE FOR THE AIX CLIENT. |
IT03775 | All Unix/Linux | CLIENT COMMAND OUTPUT WRAPS AT THE 80TH CHARACTER WHEN THE OUTPUT IS PIPED UNDER A AIX KSH93 SHELL. |
IT03810 | All Windows | ANS1228E / ANS4987E FOR SYSTEMSTATE FILES .\EFI\MICROSOFT\BOOT\BCD AND .\EFI\MICROSOFT\BOOT\BCD.LOG |
IT04015 | All Platforms | THE ELAPSED PROCESSING TIME IN TSM CLIENT GUI WILL CHANGE TO 00:00:00 |
IT04057 | All Platforms | ANS1149E MESSAGE AND DOMAIN OPTION NEED CLARIFICATION. |
IT04073 | Linux x86 All Windows | RESTORE VM' ERROR ANS9365E WITH API RETURN CODE 3 FOR ACTIVE DIRECTORY DOMAIN CONTROLLER PROTECTED VM GUESTS |
IT04082 | All Windows | RARE HANG MAY OCCUR DURING VERY LARGE BACKUP WITH BACKUP-ARCHIVE CLIENT WHEN CLIENT-SIDE DEDUP IS ENABLED |
IT04115 | All Platforms | LARGE RESTORE USING BACKUP-ARCHIVE CLIENT GUI MAY HANG |
IT04140 | All Unix/Linux | TSM UNIX AND LINUX CLIENT LOCAL ESCALATION OF PRIVILEGE SECURITY VULNERABILITY |
IT04232 | All Windows | WINDOWS CLUSTER FAILOVER HANGS AT 'OFFLINE PENDING' IF DSMAGENT IS RUNNING |
IT04325 | Linux x86 | MOUNT OPERATION OF A LINUX VM FOR FILE LEVEL RESTOR FAILS TO FIND NEWLY ATTACHED DEVICES ON SLOW LINUX MOUNT PROXY MACHINE. |
IT04330 | Linux x86 All Windows | INCORRECT STATUS RETURN CODE SENT FROM "BACKUP/RESTORE VM" |
IT04355 | All Windows | AUTOMATIC DEPLOYMENT PACKAGE IS MISSING THE MICROSOFT VISUAL C++ 2010 REDISTRIBUTABLE PACKAGE |
IT04403 | All Windows | CLIENT BACKUP REPORTS ANS1151E '\\XXXXX\O$' IS NOT A CLUSTER DISK WHEN USING ADD-ON CLUSTER SOFTWARE. |
IT04418 | All Platforms | "TOTAL NUMBER OF OBJECTS ENCRYPTED" AND "DATA ENCRYPTION TYPE" ARE MISSING FROM THE RESULTING DSMINSTR.REPORT.* FILES |
IT04441 | All Windows | ANS5250E and ANS1449W generated when deleting VSS Local Backup with FlashCopy Manager on Windows |
IT04453 | All Windows | OUT OF SPACE CONDITION CAN RESULT IN CORRUPTION OF FLASHCOPY MANAGER DATABASE |
IT04465 | All Windows | FLASHCOPY MANAGER FILE SYSTEM BACKUPS WITH BACKUP DESTINATION TO TSM RESULTS IN SOME OBJECTS BEING BOUND TO DEFAULT MANAGEMENT |
IT04613 | Windows x64 | ANS1086E (RC104) FILE NOT FOUND ON SQL DB RESTORE FROM VMVSS BACKUP IMAGE |
IT04620 | All Windows | IMAGE BACKUP MESSAGE ANS1019E ON WRITE PROTECTED DISKS |
IT04672 | All Windows Linux x86 | MESSAGES ANS0278S, ANS0266I, AND ANS1315W ARE UNCLEAR IN THE CONTEXT OF VM BACKUPS. |
IT04713 | Linux x86 | TIVOLI DATA PROTECTION FOR VMWARE PLUG-IN GUI MOUNT OF LINUX GUEST DOES NOT MOUNT ALL LINUX VOLUMES |
IT04715 | Linux x86 Windows x64 | TSM FOR VE FILE LEVEL RESTORE CLEAN UP MAY HANG FOR BTRFS |
IT04803 | All Windows Mac | DELETED CLIENT FILES ARE STILL MARKED AS ACTIVE ON THE SERVER |
IT04810 | Windows x64 Linux x86 | FULL BACKUP INSTEAD OF INCREMENTAL WHEN NFS DISK IS USED IN TIVOLI STORAGE MANAGER FOR VIRTUAL ENVIRONMENT |
IT04831 | Windows x64 | DATA PROTECTION FOR HYPER-V INCREMENTAL FOREVER BACKUPS MIGHT BE CORRUPTED |
IT04872 | AIX | IC93988 IS STILL BROKEN IN 7.1.1 ON THE UPGRADE PATH |
IT04874 | All Windows | MESSAGE ANS5257E NEEDS ADDED EXPLANATION |
IT04959 | All Windows Linux x86 | CLIENT CRASH ON PARALLEL 'BACKUP VM' JOB |
IT05014 | All Platforms | CLIENT MAY CRASH DURING CLIENT-SIDE DEDUPLICATION BACKUP WITH DEDUP-CACHE ENABLED |
IT05046 | All Platforms | INCREMENTAL FILE BACKUP ENDS WITH RETURN CODE 12 BUT NO OTHER ERROR OR WARNING MESSAGES IN SOME "OUT OF MEMORY" CONDITIONS |
IT05080 | Mac | The 7.1.1 Mac client will support Mac OS X 10.10. However, the OS level will still show as 10.9 in Query Node |
IT05174 | All Platforms | DSMC PROCESS CRASHES IN OUT OF MEMORY CONDITION DURING INCREMENTAL BACKUP |
IT05237 | All Windows Linux x86 | CRASH ON RESTORE VM DUE TO MEMORY CORRUPTION. |
IT05265 | All Windows Linux x86 | "BACKUP VM" MAY FAIL TO PASS THE DISK VERIFICATION CHECK WITH ERRORS ANS9921E/ANS9919E |
IT05355 | Linux x86 Windows x64 | RESTORE OF A VM GUEST FROM PERIODIC INCREMENTAL BACKUP USING THE GUI CREATES AN EMPTY VM |
IT05356 | AIX | AUTOMATIC DEPLOYMENT upgrade failing on AIX if not all optional client components already installed |
IT05413 | All Windows | SYSTEMSTATE RESTORE FAILS WITH ANS1030E |
IT05420 | All Unix/Linux | LARGE FILELIST RESTORE/RETRIEVE SHOWS BAD PERFORMANCE FOR MULTILINKED OBJECTS. |
IT05494 | All Linux; All Windows | RESTORE VM FAILS WHEN RESTORING TO A DATACENTER THAT RESIDES IN A FOLDER WITH THE SAME NAME |
IT05514 | All Platforms | CLIENT SESSION INITIALIZATION PERFORMS SLOWER AT TIVOLI STORAGE MANAGER CLIENT LEVELS ABOVE VERSION 6.2 |
IT05597 | All Windows Linux x86 | ANS9365E AND API MESSAGE "A SPECIFIED PARAMETER WAS NOT CORRECT" ABOUT EXTRA KEY "GUESTINFO.VF.WS.CLIENTLICENSESTATE" |
IT05654 | All Platforms | ANS2042W APPEARS IF MOUNT POINT INCLUDES SYMBOLIC LINK |
IT05675 | All Windows Linux x86 | CLIENT CRASH IN "RESTORE VERIFYVMIFSNAP" COMMAND ON PARTIALLY REPLICATED DATA |
IT05679 | All Windows Linux x86 | CLIENT CAN CRASH AFTER ERROR ANS1717E |
IT05713 | Linux x86 | TSM LINUX X86_64 CLIENT LOCAL ESCALATION OF PRIVILEGE VULNERABILITY DUE TO ARBITRARY DSO LOAD |
IT05734 | Windows x64 | DATA PROTECTION FOR HYPER-V INCREMENTAL FOREVER BACKUPS MIGHT BE CORRUPTED |
IT05777 | Linux x86 All Windows | BACKUP VM DOES NOT PROCESS INCLUDE.VMDISK/EXCLUDE.VMDISK STATEMENTS WHEN THE VM NAME CONTAINS WILD CARD CHARACTERS |
IT05899 | All Windows | IN WINDOWS 2012 FAILOVER CLUSTER VSS INSTANT RESTORE LOGS ANS3402W IOCTL_DISK_GET_CLUSTER_INFO FAILED RC=998 AND ANS5250E |
IT06063 | All Windows | NEGATIVE "PCT_UTIL" REPORTED FOR FILESPACE ON SERVER BECAUSE OF WRONG ESTIMATION BY CLIENT |
IT06157 | All Windows | TIVOLI STORAGE MANAGER CLIENT SYSTEM STATE BACKUP FAILS WITH ANS0361I |
IT06199 | All Platforms | TSM API CODE RELATED TO SHARED MEMORY DOES NOT SEND BACK CORRECT RC |
IT06211 | All Windows Linux x86 | ANS0324E (RC34) PARTIALOBJLENGTH VALUE REPORTED ON VM RESTORE |
IT06277 | All Platforms | "TOTAL NUMBER OF BYTES PROCESSED" VALUE IS INCORRECT WITH DEDUPLICATION AND COMPRESSION ENABLED |
IT06310 | All Windows Linux x86 | RESTORING A VM WITH THE -PITDATE OPTION DOES NOT RESTORE INCREMENTAL BACKUPS |
IT06312 | All Windows Linux x86 | ANS3126E "NODE NOT FOUND" ON MOUNT OPERATION USING A LINUX PROXY NODE |
IT06402 | All Windows Linux x86 | RESTORE VM USING TESTFLAG VMRESTORE_INCVMDKSIZE CAUSES DSMAGENT CRASH |
IT06479 | All Platforms | TIVOLI STORAGE MANAGER CLIENT MAY CRASH WITH ACCESS VIOLATION C0000005 |
IT06598 | All Windows Linux x86 | VIRTUAL MACHINE ANS0328E AND ANS1907E MERGE FAILURES FOR -MODE=IFFULL OR -MODE=IFINCR BACKUPS |
IT06649 | All Windows | "FILE NAME WARNING" POPUP MESSAGE DURING WINDOWS CLIENTS REBOOT AFTER HAVING USED RESTORE IMAGE FUNCTION VIA GRAPHICAL INTERFACE |
IT06894 | All Windows | CLUSTERDISKONLY NO OPTION MAY CAUSE SLOW BACKUP/ARCHIVE CLIENT STARTUP ON MICROSOFT WINDOWS CLUSTER |
IT06909 | Mac | DSMCAD FAILS TO START DURING REBOOT WITH "INSECURE STARTUP ITEM DISABLED" MESSAGE AFTER A CLIENT UPGRADE VIA "AUTODEPLOY" |
IT07622 | All Windows | Deployment of the client fails with ANE4252E after previous deployment attempt |
IT07629 | All Linux All Windows | BACKUP OF VM THAT HAS DIRECTORY MOUNT OF A VOLUME FAILS WITH ERROR ANS9417E AND ANS2330E. |
Interim Fix 7.1.2.1 - Windows x64, AIX, and Solaris SPARC available May 26; Solaris x86 available May 29; Linux x86 and Windows x32 available June 12th, 2015
7.1.2-TIV-TSMBAC-IF0001
Note: this interim fix contains support for Java 8
Scenario | Platforms fixed | Description |
IT05016 | Windows x64, Windows x32 | INSTALL MESSAGE: THE INSTALLATION OF MICROSOFT VISUAL C++ 2012 SU1 REDISTRIBUTABLE PACKAGE (X64) APPEARS TO HAVE FAILED |
IT06187 | Windows x64, Windows x32 | 7.1.1.1 AUTODEPLOY PACKAGE ATTEMPTS TO INSTALL 7.1.1.0 AND FAILS WHEN THE PACKAGE IS NOT FOUND |
IT07118 | AIX | "SNAPSHOTCACHESIZE" OPTION IGNORED WHEN USED IN CONJUNCTION WITH "INCLUDE.IMAGE" FOR UNIX CLIENTS |
IT07589 | Windows x64 | INCLUDE/ EXCLUDE STATEMENTS ARE NOT CONSIDER WHEN CHECKING FOR RDM/INDEPENDENT/MAXDISKSIZE DISK IN V7.1 |
IT07679 | Windows x64 | VIRTUAL MACHINE BACKUP FAILS WITH ANS0344E, BACKUP PROCESS REMAINS DUE TO LOOP OCCURRING AFTER ERROR |
IT08418 | Windows x64 | VIRTUAL MACHINE ANS0328E AND ANS1907E MERGE FAILURES FOR -MODE=FULL OR -MODE=INCR BACKUPS |
IT08462 | AIX, Linux x86, Solaris SPARC, Solaris x86, Windows x32 Windows x64, | NOT ABLE TO USE THE TSM WEB CLIENT HELP WHEN USING THE CHROME BROWSER. |
IT08489 | Solaris SPARC, Solaris x86 | IMAGE BACKUP WILL FAIL ON TIVOLI STORAGE MANAGER (TSM) SOLARIS SPARC CLIENT WHEN LOCAL ENABLEDEDUPCACHE OPTION IS USED |
IT08519 | AIX, Linux x86, Solaris SPARC, Solaris x86, Windows x32, Windows x64 | TIVOLI STORAGE MANAGER BACKUP ARCHIVE CLIENT WILL DISPLAY A MISLEADING MESSAGE DURING AN IMAGE BACKUP. |
IT08705 | AIX Linux x86, Solaris SPARC, Solaris x86, Windows x32, Windows x64 | 7.1.2 WEB CLIENT LOGIN AUTHENTICATION FAILURE POP-UP MESSAGE, ANS3004E IN DSMERROR.LOG |
Interim Fix 7.1.2.2
AIX, Linux x86, Windows x32, and Windows x64 available June 22nd, 2015
7.1.2-TIV-TSMBAC-IF0002
Note: This interim fix contains support for NetApp filers in a cluster mode environment with 8.2.x-level filers only.
See http://www.ibm.com/support/docview.wss?uid=swg21474217 and http://www.ibm.com/support/docview.wss?uid=swg27039378 and
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Storage%20Manager/page/V7.1.2.2%20Tivoli%20Storage%20Manager%20Client%20Documentation
for details.
Interim Fix 7.1.2.3
AIX, Linux x86, and Window x64 available July 31, 2015
7.1.2-TIV-TSMBAC-IF0003
See notes about Windows and AIX below the table
Scenario | Platforms fixed | Description |
IT06932 | Windows x64 | PRE OR POST SCHEDULE COMMANDS WITH DOUBLE QUOTES INCLUDED WILL FAIL WITH ERROR 1 |
IT07908 | Linux x86 | LINUX MOUNT OF VMWARE SNAPSHOT TIMES OUT ON RHEL 6.6 |
IT08430 | Linux x86 | PERMISSION DENIED ERROR AFTER SNAPSHOT MOUNT WITH NFS EXPORT. |
IT08488 | Windows x64 | BACKUP FAILS IF EXCEEDS THE MAXIMUM NUMBER OF MOUNT POINTS ON THE TSM SERVER WITH TDP FOR HYPERV RUNNING ON WINDOWS 2012R2. |
IT08493 | Linux x86 | CLIENT DEPLOYMENT REPORTS FAILURE ANS4016E WHILE THE UPGRADE IS CORRECTLY DONE AT THE END. THIS ONLY HAPPENS WITH CAD SCHEDULE |
IT08831 | Linux x86 | SNAPDIFF BACKUP REPORTS ANS5250E ERROR FOR 'BIND MOUNT POINTS' THAT LEADS TO FILE SYSTEM NOT READY ERROR |
IT08842 | Linux x86 | DIRECTORIES/FILES ARE SKIPPED ON INCREMENTAL BACKUP WHEN SUBVOLUME IS A DIRECTORY ONLY IN A BTRFS FILE SYSTEM |
IT09184 | Windows x64 | ANS9308E MESSAGE WHILE "BACKUP VM *" FOR HYPER-V VM |
IT09631 | AIX, Linux x86, Windows x64 | BACKUP IMAGE MAY BE BOUND TO DEFAULT MGMT CLASS REGARDLESS OF "INCLUDE.IMAGE" BEING SPECIFIED |
IT10712 | Windows x64 in updated package | WINDOWS JAVA GUI DOES NOT LOAD AFTER UPGRADE TO VERSION 7.1.2.3 SHOWING "NO JRE FOUND" MESSAGE |
Note: the original 7.1.2.3 Windows x64 package did not contain the JRE files needed for the Java GUI (see IT10712).
- The 7.1.2.3 Win x64 package was replaced with a corrected standalone package on August 25, 2015, also labeled 7.1.2.3.
- The original 7.1.2.3 Win x64 automatic deployment package was removed and not replaced.
- If you installed the original 7.1.2.3 Win x64 package and need to use the Java GUI, uninstall 7.1.2.3, download the new 7.1.2.3 package, and reinstall.
- If you have not previously installed 7.1.2.3, download the new 7.1.2.3 standalone package and perform an upgrade install.
- Original package size: 211,108,648 bytes; new package size: 356,417,128 bytes
Note: there is an issue with the 7.1.2.3 AIX Korean language files that could not be corrected. Please wait for 7.1.3 if you need to use the AIX client in Korean.
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Document Information
Modified date:
17 June 2018
UID
swg21684070