IBM Support

Location of item images fetched by Web Call Center

Question & Answer


Question

What locations are referred by IBM Web call center to fetch the images and display in product list and product details screen?

Cause

You want to configure item images for different screens in Web call center.

Answer

  • The image which appears on the list page in Call-Centre comes from /Item/PrimaryInformation/ImageLocation & /Item/PrimaryInformation/ImageID.
  • The product detail image in Call-Centre is fetched from the Item Assets and the image type should be Item Image1.

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Sterling Business Intelligence","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
10 May 2022

UID

swg21683588