Troubleshooting
Problem
When the Guardium GUI user tried to add an inspection engine for the target DB server, you may notice that the target DB names such as DB2 or Oracle are not found as the protocol name. As a result, any Guardium GUI user cannot select an appropriate protocol name and cannot add an inspection engine for the target DB server.
Symptom
After Guardium GUI login, the following GUI steps may show you that insufficient DB protocol names are listed.
1. Administration Console
2. Configuration
3. Inspection Engines
4. Add Inspection Engine
5. go to Protocol
or
1. Administration Console
2. Local Taps
3. S-TAP Control
4. Edit S-TAP Configuration
5. Add Inspection Engine
6. go to Protocol
Therefore any GUI user cannot define a new inspection engine for the target DB.
Restarting gui or system is also not able to resolve this situation.
Cause
Installing insufficient license keys or no license causes this symptom. In order to show the valid protocol names, you need to check if there are valid parser names as Licensed Applications.
Diagnosing The Problem
Confirm the installed license keys using cli command: "show license". It will show the parser names for all supported DB protocols such as "Parser DB2".
Please take a look at the result of "show license" command. It will show Licensed Applications as attached:
Licensed Applications:
Applications User Responsibility Detection
Audit Guard (Audit & Privacy Sets)
Change Audit System
Classifier
Custom Workflows (Event/Action/Status)
DB Auto-discovery
Entitlements Reporting
File upload/classification
Health Guard (Security Assessment & Access Map)
Inspect Returned Data
Mainframe Support
Parser Teradata
Parser DB2
Parser FTP
Parser IMS
Parser Informix
Parser MSS
Parser MySql
Parser Netezza
Parser ORACLE
Parser PostgreSQL
Parser SQL Server Analysis Services
Parser SYBASE
Parser Windows File Share
Policy Guard (Policy & Baseline)
S-TAP Collector
STAP Prevention
Subscription
ok
Resolving The Problem
Have a proper license key from IBM Passport Advantage Site, and install it using cli command: "store license console".
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Document Information
Modified date:
04 September 2019
UID
swg21680067