Troubleshooting
Problem
While running the ARSLOAD program that calls the PDF indexer, I received the following messages: Could not load program /opt/IBM/ondemand/V10.5/bin/arspdoci: Dependent module libDL150ACE.so could not be loaded. What caused this error and how do I correct it?
Symptom
ARS4302I 07/11/20 15:21:14 -- Indexing started, nn bytes to process
Could not load program /user-directory/arspdoci:
Dependent module libDL150ACE.so could not be loaded.
Could not load module libDL150ACE.so.
System error: No such file or directory
ARS4309E 07/11/20 15:21:14 Indexing failed
ARS4318E Processing failed for file >xxx <
Could not load program /user-directory/arspdoci:
Dependent module libDL150ACE.so could not be loaded.
Could not load module libDL150ACE.so.
System error: No such file or directory
ARS4309E 07/11/20 15:21:14 Indexing failed
ARS4318E Processing failed for file >xxx <
Cause
PDF indexer has not been installed in the default directory, such as /opt/IBM/ondemand/V10.5 for Content Manager OnDemand V10.5. Although the Content Manager OnDemand ARSLOAD program can find the ARSPDOCI program from the user's customized installation location, the PDF indexer, by default, will try to find libDL150ACE.so in /opt/IBM/ondemand/V10.5/lib64 for V10.5.
Environment
Content Manager OnDemand for Multiplatforms on AIX or Linux.
Diagnosing The Problem
Customers can use the ldd command to find the libraries needed by the ARSPDOCI and ARSPDUMP programs.
Example:
ldd <installdir>/bin/arspdoci
This will list libraries required by the ARSPDOCI program and where it is looking for them.
Resolving The Problem
To resolve this issue, you can set the LIBPATH on AIX or LD_LIBRARY_PATH on Linux to include the <installdir>/lib64 directory in the Content Manager OnDemand user's environment, where <installdir> is the non-default installation directory of Content Manager OnDemand. This can be done in the .profile or .bash_profile for that user.
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Document Information
Modified date:
07 November 2022
UID
swg21679642