Troubleshooting
Problem
Attempts to launch IBM Rational Rhapsody result in the error "Rhapsody has encountered a problem and needs to close."
Symptom
You will see the error message below when starting up Rhapsody.
Rhapsody Error Report
Rhapsody has encountered a problem and needs to close.
Please use "Send Error Report" to notify Technical Support and
then "Close".
image
If you navigate to [RhapsodyInstallRootDir]\Share\RER\ folder and check ERRORLOG.TXT generated from the recent crash, you will see the first couple of lines similar to the following:
<--------------------Start From Here--------------------
rhapsody.exe caused an Access Violation (0xc0000005)
in module ot1200as.dll at 001b:4c07a0aa.
------------------------End Here------------------------->
Cause
Rhapsody gets into crash at start-up while restoring the bars to places where they were in the last session.
Environment
Known to occur on Windows XP and Windows 7 platform.
Resolving The Problem
You can avoid the crash by adding the following option in your rhapsody.ini file.
Note: Back up before making changes to rhapsody.ini. Changes made to this file generally apply to all projects on your machine.
[General]
BarsStateLoadingMode=Disabled
The only effect of adding this option will be that the bars will be placed in their default place and not where you put them in the last session. This problem will be addressed in future releases.
For other crash issues known to occur during start-up, see Related information section below.
Related Information
Product Synonym
Rational Rhapsody
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Document Information
Modified date:
27 May 2022
UID
swg21668250