Troubleshooting
Problem
MustGather documents aid in problem determination and save time resolving Problem Management Records
Resolving The Problem
Before reproducing the problem, enable the following trace spec on the Deployment Manager(DMGR).
com.ibm.ws.xd.appeditionmgr.*=all:com.ibm.ws.management.application.*=all:com.ibm.websphere.management.application.*=all
Please provide all of the logs (trace.log, SystemOut.log, SystemErr.log and ffdc) from the Deployment Manager.
Also, if any other processes are having problems, then provide all logs from these servers and their Nodeagents.
Note: trace does not need to be enabled on these servers/processes.
What to do next
Once you have collected the MustGather information simply submit the diagnostic information to IBM support.
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"9.0.0.0;8.5.5;8.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21668088