IBM Support

Unable to log on to Administration Console for Content Platform Engine after upgrading to Content Platform Engine 5.2.

Troubleshooting


Problem

Errors occur when trying to log on to Administration Console for Content Platform Engine (ACCE). The following error is displayed to the end user. The user ID or password is not valid for the server. Ensure that you entered your user ID and password correctly. The following error is logged in the application server log. ERROR [org.jboss.security.auth.spi.UsersRolesLoginModule] Failed to load users/passwords/role files java.io.IOException: No properties file: users.properties or defaults: defaultUsers.properties found at org.jboss.security.auth.spi.Util.loadProperties(Util.java:201) at org.jboss.security.auth.spi.UsersRolesLoginModule.loadUsers(UsersRolesLoginModule.java:186) at org.jboss.security.auth.spi.UsersRolesLoginModule.createUsers(UsersRolesLoginModule.java:200) at org.jboss.security.auth.spi.UsersRolesLoginModule.initialize(UsersRolesLoginModule.java:127) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at javax.security.auth.login.LoginContext.invoke(LoginContext.java:756) at javax.security.auth.login.LoginContext.access$000(LoginContext.java:186) at javax.security.auth.login.LoginContext$4.run(LoginContext.java:683) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:680) at javax.security.auth.login.LoginContext.login(LoginContext.java:579) at com.ibm.ecm.struts.actions.authentication.ContainerLogonAction.doContainerLogin(ContainerLogonAction.java:282) at com.ibm.ecm.struts.actions.authentication.DesktopLogonAction.executeBaseAction(DesktopLogonAction.java:145) at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:181) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at com.ibm.ecm.struts.controller.ControllerServlet.process(ControllerServlet.java:234) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:183) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:95) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.jboss.web.tomcat.service.request.ActiveRequestResponseCacheValve.internalProcess(ActiveRequestResponseCacheValve.java:74) at org.jboss.web.tomcat.service.request.ActiveRequestResponseCacheValve.invoke(ActiveRequestResponseCacheValve.java:47) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:905) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:613) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:2036) at java.lang.Thread.run(Thread.java:662)

Cause

As part of the upgrade procedure for Content Engine depending on the application server the following steps may need to be run:

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
04 May 2021

UID

swg21662806