Troubleshooting
Problem
Errors occur when trying to log on to Administration Console for Content Platform Engine (ACCE). The following error is displayed to the end user. The user ID or password is not valid for the server. Ensure that you entered your user ID and password correctly. The following error is logged in the application server log. ERROR [org.jboss.security.auth.spi.UsersRolesLoginModule] Failed to load users/passwords/role files java.io.IOException: No properties file: users.properties or defaults: defaultUsers.properties found at org.jboss.security.auth.spi.Util.loadProperties(Util.java:201) at org.jboss.security.auth.spi.UsersRolesLoginModule.loadUsers(UsersRolesLoginModule.java:186) at org.jboss.security.auth.spi.UsersRolesLoginModule.createUsers(UsersRolesLoginModule.java:200) at org.jboss.security.auth.spi.UsersRolesLoginModule.initialize(UsersRolesLoginModule.java:127) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at javax.security.auth.login.LoginContext.invoke(LoginContext.java:756) at javax.security.auth.login.LoginContext.access$000(LoginContext.java:186) at javax.security.auth.login.LoginContext$4.run(LoginContext.java:683) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:680) at javax.security.auth.login.LoginContext.login(LoginContext.java:579) at com.ibm.ecm.struts.actions.authentication.ContainerLogonAction.doContainerLogin(ContainerLogonAction.java:282) at com.ibm.ecm.struts.actions.authentication.DesktopLogonAction.executeBaseAction(DesktopLogonAction.java:145) at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:181) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at com.ibm.ecm.struts.controller.ControllerServlet.process(ControllerServlet.java:234) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:183) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:95) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126) at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.jboss.web.tomcat.service.request.ActiveRequestResponseCacheValve.internalProcess(ActiveRequestResponseCacheValve.java:74) at org.jboss.web.tomcat.service.request.ActiveRequestResponseCacheValve.invoke(ActiveRequestResponseCacheValve.java:47) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:905) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:613) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:2036) at java.lang.Thread.run(Thread.java:662)
Cause
As part of the upgrade procedure for Content Engine depending on the application server the following steps may need to be run:
- Configuring the login modules. This step is documented here: https://www.ibm.com/docs/en/filenet-p8-platform/5.2.0?topic=cuibugui-configuring-login-modules-websphere-jboss-only.
- Configuring Content Platform Engine application server authentication (LDAP) settings (JBoss only). This step is documented here: https://www.ibm.com/docs/en/filenet-p8-platform/5.2.0?topic=cuibugui-configuring-content-platform-engine-application-server-authentication-ldap-settings-jboss-only
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
04 May 2021
UID
swg21662806