Troubleshooting
Problem
User launches Controller. User receives error.
Symptom
An error occurred while tring to access the server.
http://servername/ibmcognos/controllerserver
Details:
Client found response content type of 'text/html', but expected 'text/xml'.
The request failed with the error message:
--
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;}
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;position:relative;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>500 - Internal server error.</h2>
<h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3>
</fieldset></div>
</div>
</body>
</html>
When running diagnostic website (http://servername/ibmcognos/controllerserver/ccrws.asmx):
500 - Internal server error
Cause
There are many possible causes for a similar error.
- TIP: For more examples, see separate IBM Technote #1986254.
This Technote specifically relates to the scenario where the cause is that the I.T. person has forgotten to register ASP.NET 2.0 on the Controller application server.
Environment
Controller 10.2 on Windows 2012.
Resolving The Problem
Register ASP.NET 2.0 on the Controller application server.
Steps:
1. Logon to Controller application server
2. Launch a command prompt
3. Run the following command:
- CD C:\Windows\Microsoft.NET\Framework64\v2.0.50727
4. Run the following command:
- aspnet_regiis /i
Related Information
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21662306