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Which log files would be helpful to diagnose Guardium patch installation issue?

Question & Answer


Question

When we get an error during applying Guardium patch, whch log files would be helpful to diagnose the issue?

Answer

If the Guardium version is V9.0p50 or later, run "support must_gather patch_install_issues" CLI command and download the generated file. Please refer to technote 1648698 for details.

If the Guarium version is earlier than V9.0p50 and doesn't have the above CLI command, run "fileserver" command and download the log files under /var/log/guard/diag/depot directory.

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.2;9.0","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21662294