Question & Answer
Question
How do you generate refund fulfilment order during refund to gift recipient in IBM Sterling Order Management?
Cause
Refund fulfillment order is getting generated on the sales order during return to Original Purchaser, but its not getting generated on the sales order during return to Gift Recipient.
Answer
Steps to refund the gift recipient:
- Process the return and make an invoice.
- Add a payment type on the order.
NOTE: The payment type added gives the refund to the customer using a refund fulfillment order. In this use case, the gift card is worth the cost of the item.
- Next, Run the payment agent.
The payment agents pick up the return order and instead of crediting the refund amount to the payment method, it creates a refund fulfillment order for the item Gift Card. A TRANSFER_OUT record is created in the charge transaction table against the return order. The refund fulfillment order is created and a TRANSFER_IN is created in the charge transaction table against the order created.
Related Information
[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Distributed Order Management","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.2;9.1;9.0","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21661673