Troubleshooting
Problem
Attempt to upgrade them to IBM SmartCloud Desktop (SCCD) version 7.5 with IBM Deployment Engine (DE) fails. The upgrade path is from 7.1.1.5 to 7.1.1.7, which is part of the minimum requirements
Symptom
The process is the following:
1. Run the install.exe file for the 7.1.1.7 fixpack.
2. Walk through the install wizard
3. Defer the database update and the EAR deploy
4. Starts the installation and go to step 9 of 10.
Then, you'll get the following message:
FINE: NOTE ˆStandard output: ˆSˆWARNING: 53 Returned from NetUserSetInfo
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.common.os.
ACmnOSService createTaskResult
FINE: NOTE ˆStandard error: ˆSˆ
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.common.os.
ACmnOSService createTaskResult
FINE: NOTE ˆExit code: ˆiˆ0
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.common.os.
ACmnOSService runCommand
FINE: EXIT ˆˆoˆ{ReturnCode: 0
CompletionMessage: NULL
StandardOutput: WARNING: 53 Returned from NetUserSetInfo
StandardError:
,}
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.foundation.ccmdb.
FndPostInstallActions handleInstall
FINE: NOTE ˆ command for password never expires C:
\IBM\SMP\lib\paswd_never_expires lexbz180137.cloud.dst.ibm.com maximoˆnˆ
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.foundation.ccmdb.
FndPostInstallActions handleInstall
FINE: NOTE ˆ results of password never expires 0ˆnˆ
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.foundation.ccmdb.
FndPostInstallActions handleInstall
FINE: NOTE ˆˆSˆBlanking out the IA password variables.
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.foundation.ccmdb.
FndPostInstallActions handleInstall
SEVERE: NOTE ˆˆSˆThe install failed
May 9, 2013 12:49:15 PM com.ibm.tivoli.ccmdb.install.foundation.ccmdb.
FndPostInstallActions handleInstall
SEVERE: NOTE ˆˆSˆ
Environment
IBM SmartCloud Desktop (SCCD) version 7.5 with IBM Deployment Engine (DE)
Diagnosing The Problem
Review CTGInstallMessage00.log file and you'll find the following error:
May 9, 2013 12:47:58 PM class com.ibm.tivoli.ccmdb.install.common.log.
CmnInstallLogUtils handleUnexpectedException
SEVERE: CTGIN0024E: An unexpected exception was encountered during
processing of a process solution installation service request. The
exception is com.ibm.ac.si.checker.CheckException:
at com.ibm.ac.si.checker.BaseIUControllerImpl.
isHostingEnvironmentUndoable(BaseIUControllerImpl.java:920)
Resolving The Problem
It is a known DE issue and we have a DE utility to resolve this issue.
1. Download Re-registerCollectorsPatch.zip from link below and extract it
https://w3-connections.ibm.com/wikis/form/anonymous/api/wiki/6c774077-499e-4cd7-b4ed-78db96a653f5/page/667e0283-819a-46e1-9b16-2b90b2d4d3db/attachment/611531bc-f7c8-4b83-b14e-3338783ac893/media/Re-registerCollectorsPatch.zip
2. Open command prompt and go to patch extracted location
3. Run reRegisterCollectors.cmd
4. Re-try fixpack 7.1.1.7 installation again
Product Synonym
DE
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Document Information
Modified date:
17 June 2018
UID
swg21650609