Troubleshooting
Problem
Attempt to install an IBM product that uses IBM Deployment Engine (DE) fails with error ACUOSI0050E External command action failed with return code 127
Environment
IBM Deployment Engine (DE) version 1.3.x.x or 1.4.0.x
Diagnosing The Problem
Review the de_trace.log and see if you get the following exception:
Caused by: com.ibm.ac.si.ap.action.ExternalCommandActionException:
ACUOSI0050E External command action failed with return code 127.
Invocation string: [/usr/ibm/common/acsi/bin/wscanhw, -o,
/tmp/collector6774799404675114180.tmp, -c,
/usr/ibm/common/acsi/dat/config/scanconfig.xml]
at
com.ibm.ac.tp.basehost.ActionHandler.handlePhase(ActionHandler.java:259)
... 35 more
2013-03-27 08:55:58.276-05:00 1 BasePropertyCheckControllerImpl
getSelections itmdwxv IP com.ibm.ac.si.tpif.TouchpointException:
REGISTRY_FETCH_ERROR
at
com.ibm.ac.si.tp.PropertyValueFinder.getPropertyValue(PropertyValueFinde
r.java:126)
at
com.ibm.ac.si.checker.BasePropertyCheckControllerImpl.getSelections(Base
PropertyCheckControllerImpl.java:184)
at
com.ibm.ac.si.checker.BasePropertyCheckControllerImpl.elementaryCheck(Ba
sePropertyCheckControllerImpl.java:105)
Next, review 'wscanhw' script and check the value of $(CITInstallPath). Ensure the value is not replaced with value '/opt/tivoli/cit'.
Resolving The Problem
To resolve this issue, kindly follow the steps noted below based on your DE version.
These location are for root installation.
For non-root, you can find the files under /home/<user name>/.acsi(server_name)/bin
For DE version 1.3.x.x:
1. Open /usr/ibm/common/acsi/bin/wscanhw file
2. Run wscanhw command again (for example: $DE_HOME/bin/wscanhw, -o, /tmp/collector6774799404675114180.tmp, -c, $DE_HOME/dat/config/scanconfig.xml
)
3. After 'wscanhw' command execution completion, please re-try product installation
For DE version 1.4.0.x:
1. Open /usr/ibm/common/acsi/bin/wscanhw file
2. Run wscanhw command again (for example: $DE_HOME/bin/wscanhw, -o, /tmp/collector6774799404675114180.tmp, -c, $DE_HOME/dat/config/scanconfig.xml
)
3. After 'wscanhw' command execution completion, please retry product installation
Product Synonym
DE
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Document Information
Modified date:
17 June 2018
UID
swg21650546