Troubleshooting
Problem
Guardium S-TAP installation via Guardium Installation Manager (GIM) may fail due to install_assist on AIX.
Symptom
An example of the install command that may cause the error.
./guard-bundle-GIM-9.0.0_r43212_v90_1-aix-6.1-aix-powerpc.gim.sh -- -- dir /opt/guardium --sqlguardip <ip address> --tapip <ip address>
An example of the resultant output
- ----------------
Verifying archive integrity... All good.
Uncompressing Guard BUNDLE-GIM Installer....
perl used : /usr/bin/perl
Installing modules ....
cp: /work/guardium/modules/central_logger.log: A file or directory in the path name does not exist.
Installation failed
........................................................................
................................................
Please check /var/tmp/central_logger.log for more information
Cause
The install_assist application may prevent S-TAP from completing the installation.
Resolving The Problem
Please check your /etc/inittab to see if the install_assist entry exists. Here is an example of install_assist entry:
- install_assist:2:wait:/usr/sbin/install_assist </dev/console >/dev/console 2>&1
If the entry exists, comment out the entry by adding a colon at the left. Here is an example:
:install_assist:2:wait:/usr/sbin/install_assist </dev/console >/dev/console 2>&1
Reload the inittab by running init q from the command line, then retry the S-TAP install.
This will temporarily disable install_assist from starting to prevent the S-TAP installation from hanging. AIX support should be engaged to obtain information regarding a permanent fix.
[NOTE] Please make sure to remove the colon and issue re-run the init q command after the S-TAP installation.
[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"}],"Version":"9.0;8.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21650378