Must Gather for IBM SPSS Statistics

• Operating system and version running IBM SPSS Statistics client (Example: Windows 10 64-bit or Macintosh OS X 10.14.5)

• Operating system and version running IBM SPSS Statistics Server, if installed (Example: Windows 2012 R2 64-bit)

• Operating system and version running the Sentinel RMS License Manager if concurrent installation (Example: Windows 2012 R2 64-bit)

• Exact version of IBM SPSS Statistics (Example: 26.0.0.0. To locate this information, launch IBM SPSS Statistics and in the data editor, click Help->About, if possible)

• Exact version of Sentinel RMS License Manager if concurrent installation, (Example: 9.1.0.0104)

• If you have a licensing error, provide your 20-digit authorization code you used for licensing.

• Is your issue related to an authorized installation of Statistics or concurrent installation?

• Do you get a license-related error? If yes, please provide the exact text of the error message

• What is the exact problem you are experiencing, include as much detail as possible. Include sample files as needed along with your own analysis of the problem.

• Are you receiving an error? If so, list the exact text of the error message and when you receive it.

• Has it worked before? When? What has changed?

• Does the problem occur for all users? If not, what might be different between the users? Does it occur for the same user on a different PC?

Replication Scenario

• Is there a replication scenario? Please list detailed replication steps

• Can the issue be reproduced using one of our sample files? (sample files are for example available on the samples folder of the SPSS installation directory, for example: C:\Program Files\IBM\SPSS\Statistics\26\Samples\English

Log Files:

• IBM SPSS Statistics 21 for Windows and higher ships with a Diagnostic utility called SPSS_Statistics_Diagnostics.exe. It is located in the Utility folder in the SPSS Statistics installation directory. (Example C:\Program Files\IBM\SPSS\Statistics\26\Utility). Run this file to install the Diagnostic Utility and collect the resulting file SPSS_Diagnostics.zip file.

NOTE: this diagnostic utility is only for IBM SPSS Statistics for Windows.

For additional Java related tracing within the IBM SPSS Statistics client product please see technote 6489867