Troubleshooting
Problem
RTAM publishes gross inventory multiple times against multiple items sharing same GTIN, when run in full sync mode, thus publishing redundant information
Cause
Working as designed. Sterling OMS maintains inventory information only at the item level and not at the GTIN level. So RTAM cannot publish inventory at GTIN level. A workaround could be adopted as below.
Resolving The Problem
The idea should be to identify/mark only one of the items (say I1) as an identifier item (instead of expecting GTIN number to be the identifier) among a group of items (I2, I3, I4 . . . etc) sharing same GTIN and enable ATP monitor rule only for this identifier item while disabling it for the rest in the group and then replicating this configuration throughout all GTIN groups.
When RTAM is now run in full-sync mode, it would publish gross GTIN inventory (i.e inventory of I2 + I3 + I4 + . . .) only once and against identifier item I1.
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Document Information
Modified date:
16 June 2018
UID
swg21648291