IBM Support

Patch 50 stuck on "Excuting Post Install Actions" on collector with older hardware

Troubleshooting


Problem

Guardium 9.0 GPU 50 requires at least 680 MB free space on the / partition. Certain older Guardium appliances were shipped with only 3GB on the / partition, and will typically have less than 500 MB free space. GPU 50 cannot be installed on those machines.

Symptom

From CLI issue ...


    show system patch installed

Patch 50 status is listed as the following and never changes from this

    STEP: Executing Post Install Actions

Cause

Not enough free disk space on / partition.

Diagnosing The Problem

Run the CLI fileserver command and collect all logs from the /diag/depot folder. The GPU 50 patch log will have a name like ...

patch-9.0p50_GPU_<install-date>.log

In the log you will find several errors like this ...

    installing package guardium-frontend-cli-9.0.0_r53056_v90_1-2.i386 needs 61MB on the / filesystem

and the following error.


    Unable to complete rpm command
    2013-08-06 10:36:45, .run_install.sh, fatal, ERROR: Execute Post Install Actions.  Version: '9.0'  Patch: '50'

run the following command in cli
    support must_gather system_db_info


this produces a file system_output.txt in the directory

    /var/log/guard/must_gather/system_logs


the CLI fileserver command will allow you to view the system_output.txt file and the partition space can be seen as in this example


    ======================Output of the df command:======================
    #######################################################################################
    Filesystem         1024-blocks      Used Available Capacity Mounted on
    /dev/sda3             10154020   2385208   7244692      25% /
    /dev/sda2             28571320  25392872   1703684      94% /var
    /dev/sda1               505604     16401    463099       4% /boot
    tmpfs                  1037496         4   1037492       1% /dev/shm


in this example the / partition is 10154020 blocks



10154020 /1024/1024 = 9.7GB and the available space is available is
7244692 /1024/1024 = 6.9GB

Resolving The Problem

GPU 50 cannot be installed on these machines that have been upgraded rather than rebuilt

The machine can be rebuilt with a completely fresh install of v9 first which will set the / partition larger to start with .. - then p50 can be applied

The following CLI command will allow you to remove the failed install from the patch list.


    delete scheduled-patch

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Guardium Database Activity Monitor","Platform":[{"code":"PF016","label":"Linux"}],"Version":"9.0","Edition":"All Editions","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21646927

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