Troubleshooting
Problem
Error message appear when you try to browse your content in Office document
Symptom
Error mesage :
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(String sSOAPRequestBody, String sAction, Boolean cacheResult)
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(ISOAPRequest request)
at CognosOfficeConnection.Datasource.ReportStore.PortalTree_DoWork(RequestInfo req)
at Cognos.Office.Framework.Threading.ThreadPool.doWork(RequestInfo requestInfo)
at Cognos.Office.Framework.Threading.AsyncCall.AsyncItem`3.Run()
at Cognos.Office.Framework.Threading.AsyncCall.CallMethod()
Cause
wrong settings in IIS 7.x
Environment
IIS 7.x
Resolving The Problem
Open IIS7.x Administartion tool by running “Start>Run>inetmgr.exe”,
selecting your website/application/virtual directory in the left-hand tree view,
clicking on the “Error Pages” icon,
clicking “Edit Feature Settings” action,
and then selecting “Detailed Errors”.
Stop and start IIS
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Document Information
Modified date:
11 November 2022
UID
swg21643436