Troubleshooting
Problem
Attempts to log in to IBM Rational DOORS fails resulting in the error "Cannot connect to server ... OS user authentication is enable on the server".
Symptom
You can not start DOORS client.
When you attempt to login, DOORS report displays the following message:
Cannot connect to server <port>@<ip address>
OS user authentication is enable on the server.
To connect to the server, you must upgrade your client to version 9.3 or later.
image
Cause
You can only connect to a DOORS database configured for OS user authentication with a DOORS client version 9.3 or later.
Resolving The Problem
Upgrade your DOORS client by installing version 9.3 or higher.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2;9.2.0.1;9.2.0.2;9.2.0.3;9.2.0.4;9.2.0.5;9.3;9.3.0.1;9.3.0.2;9.3.0.3;9.3.0.4;9.3.0.5;9.3.0.7;9.3.0.6;9.4;9.4.0.1;9.5;9.5.0.1;9.5.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Was this topic helpful?
Document Information
Modified date:
01 May 2020
UID
swg21642392