Troubleshooting
Problem
Starting IBM Rational DOORS server on Windows 2008 from a DOS terminal returns a Fatal Exception error.
Symptom
Run the following command in a DOS terminal:
doorsd -start
The following error message is reported:
FATAL EXCEPTION: WinException: StartServiceCtrlDispatcher failed,
trying to run service from command line?;
The service process could not connect to the service controller;
.\service_win32.c<288>; v9.3
Cause
The command has been executed in DOS terminal which is not running as Administrator. Even if you are the Administrator or a user of the Administrators group, you must run the DOS terminal as Administrator.
Resolving The Problem
Start the DOS terminal as follows:
- Open the windows Explorer
- Go in the directory
c:\windows\system32
- Right click cmd.exe
- Select: Run as Administrator
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.4;9.3.0.7;9.3.0.6;9.3.0.5;9.3.0.4;9.3.0.3;9.3.0.2;9.3;9.3.0.1;9.2.0.5;9.2.0.3;9.2.0.4;9.2.0.2;9.2.0.1;9.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21605301