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Exporting an IBM Rational DOORS module to Microsoft Word 2007 results in error CRCRD5311W: OLE method failed

Troubleshooting


Problem

When using IBM Rational DOORS 9.3.0.6 client on a Microsoft Windows 7 platform and trying to export to Microsoft Office 2007, there is an error saying: CRCRD5311W: OLE method failed. "OLE problem. The Add method or property is not available because permission for this document is currently restricted. OLE error code -2146823683 Do you want to continue?" The error happens when trying to export a module to Microsoft Word from DOORS and in the same time (or prior to that) the user is selecting a Word doc (without opening it) and the Windows Explorer has the following option selected: "Show preview handlers in preview pane". When all these factors exist the error comes up and in the background an empty Microsoft Word windows is opening.

Resolving The Problem

The workaround is to not have a Microsoft Word document selected with the cursor/mouse prior to the export process or to disable the "Preview" feature altogether in the Microsoft Windows Explorer.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3.0.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg21598217

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