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HTG: DOM: Resolve hold on an order

Question & Answer


Question

HTG: DOM: Resolve hold on an order

Answer

To resolve a hold on an order

   1. From the console, click on the 'View Holds' link.  All the holds applied on the order are visible. Against the hold that needs to be resolved, click on the 'Action' drop down and select Resolve. Specify a reason why that hold is being resolved. Click Save. Hold on that order will be resolved.

   2. Pass the following input xml to changeOrder API.

             <Order DocumentType="<document type to be specified>" EnterpriseCode="<enterprise code to be specified>" OrderHeaderKey="<orderheaderkey to be specified>" OrderNo="<order no to be specified>">
                     <OrderHoldTypes>
                             <OrderHoldType HoldType="<hold type to be specified>" ReasonText="<reason for resolving the hold>" Status="1300" />
                     </OrderHoldTypes>
             </Order>

For more information please refer to the API Documentation for changeOrder API.

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

HTG2295

Document Information

Modified date:
16 June 2018

UID

swg21563220

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