Question & Answer
Question
In the Queue drop down of the Alert Search screen, how to display only those queues which the user is subscribed to.
Answer
Environment: Sterling Call Center Application v8.0
In the Call
Center Application, the Queue drop down box in the Alert Search screen
populates all the queues created. To be able to filter this and display only
those queues subscribed by the user who is logged in, the following needs to be
performed:
The precommand method of the extension behavior class
needs to be modified such that the input xml to getQueueList API contains the
details of the logged-in user. A point that needs to be noted here is that the
getQueueList API is called in as a part of a multiApi invocation when the alert
search screen is loaded.
For more information on the preCommand
method, please refer to the RCP javadocs for the YRCExtensionBehavior
class.
Historical Number
HTG3041
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Document Information
Modified date:
16 June 2018
UID
swg21562665