Troubleshooting
Problem
Sterling Control Center does not start after you copy across some files from the /conf folder between two installs.
Symptom
CCTR023E Start Service failed.
CSVC001E Initialization failed.
CSVC001E Initialization failed.
CUSR009E Error while loading user. The user definition file name is ..\conf\users\named_file.xml
Cause
This error occurs whenever a configuration file (for example the user file named_file.xml) has been copied from one Sterling Control Center installation to another without copying the entire conf directory, which contains the unique password encryption scheme for each installation.
Resolving The Problem
Delete the copied file.
[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.1.0.1;6.1;6.0.0.1;6.0;5.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Historical Number
TRB2420
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Document Information
Modified date:
17 December 2019
UID
swg21560974