Troubleshooting
Problem
Error YCP0304 €“ Menu Key Not Found
Symptom
?This error is thrown on login when the user you are trying to log in as has a menu group assigned that does not contain the SOM/COM/SIM menu.
Error MessageYCP0304 – Menu Key Not Found
Resolving The Problem
Check the menu assigned to the user (User Detail screen in Configurator/Applications Manager), and also look at that menu group in the menu hierarchy. There has to be a SOM/COM/SIM menu in the menu group for the user to be able to log in.
Check menu by navigating to Applications --> Platform --> Presentation --> Menu to verify if the application is a sub menu of the menu group associated with the user MenuId.
Alternatively, you may want to try a SQL call to get an audit to see what changed for the user in terms of menu. This may be able to tell you old and new menu:
select
u.loginid,u.username,a.audit_key,a.audit_xml,a.operation,a.createuserid,a.modify
userid,a.createts,a.modifyts,a.modifyprogid
from yfs_audit a,yfs_user
u
where a.table_name='YFS_USER' and a.audit_key>'20100706'
and
u.user_key=a.table_key
and u.loginid='XYZUser'
Historical Number
NFX9393
Product Synonym
[<p><b>]Function Area[</b><p>];Menus;Menu Groups;Users;[<p><b>]Severity[</b><p>];Normal;[<p><b>]Type[</b><p>];NormalFix
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Document Information
Modified date:
16 June 2018
UID
swg21560553