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Sterling Control Center Lost Connection to Connect:Direct Server after Keycert Change

Troubleshooting


Problem

Sterling Control Center Lost Connection to Connect:Direct Server after Keycert Change

Symptom

We just updated our keycert on Connect:Direct UNIX via Sterling Control Center. Shortly afterwards we found we were unable to make further updates to the C:D server via SCC. The SCC connection properties now show error: CNCD022E

Sterling Control Center 5.2.xx

Error Message

CNCD022E Error connecting to server. Server ID: name-server Host Name: ip-address API Port: 1363 Source Port: User ID: profile-name Details: Error: Connection Exception! Unexpected IOException in CommunicationBuffer::Send(). sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Resolving The Problem

You should add the new certificate to the Sterling Control Center before pushing it out to the Connect:Direct node if this is the same keycert used by .client in SPADMIN or SPCLI.

Update the trust store file that was setup for secure connections as outlined in 'Creating a Secure Connection between the Engine and a Managed Connect:Direct Server' within the 'Sterling Control Center Getting Started Guide'.

[{"Product":{"code":"SS4PJT","label":"IBM Sterling Connect:Direct"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX11571

Product Synonym

[<p><b>]Function Area[</b><p>];secure+;[<p><b>]Escalation ID[</b><p>];00330699;[<p><b>]Severity[</b><p>];Normal

Document Information

Modified date:
17 December 2019

UID

swg21559896

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