Sterling Control Center cannot retrieve information from Sterling Integrator with error CGIS048E.
Sterling Control Center (SCC) cannot retrieve information from Sterling Integrator (SI), the SI icon displays an interrogation mark and no data is displayed.
The SCC log displays the error below:
Error Message
30 Mar 2011 12:04:15,653 74749515 [Sterling File Gateway(3)] WARN GISUtil - CGIS048E Error getting data from server. Protocol: HTTP Host Name: TestHost.com Port: 10040 User ID: admin Reason: Unknown
Check the web service configuration and make sure that the web service SCCInteropService was created correctly, see below how to create the web service to use with SCC:
· Log on to GIS Dashboard
· From the Admin Menu, select Deployment ->Web Services -> Manager
· Next to Create a Web Service Configuration, click Go!
· Enter SCCInteropService as the name
It must be exactly named SCCInteropService.
· Enter description in the description field
· Click Next
· Click Next on the SOAP Transport Bindings Page
· Click Next on the Request Security Settings page.
· Click Next on the Response Security Settings page
· Click Next on the Assign Business Processes page
· On Assign Service Instances page, select Sterling Control Center Service and move it to Selected list.
· On Assign Consumers page, select the users who would be allowed to monitor GIS from Control Center.
And Click Next
This is the User ID that you will specify in Control Center when you configure GIS as managed server.
· Click Next on Reliability Settings page.
· Click Next on the WS-I Basic profile 1.1 Conformance Settings page
· On Attachment Settings page, select Output Attachment. And click Next.
· On Confirm page, click Finish.
· Once you click, the Web Service would be created.
· On the Web Services Management page, search for the SCCInteropService and then view the WSDL definition and
look for a text similar to the following:
This will allow you to confirm the IP, port and web service name
[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]