Troubleshooting
Problem
COM PCA throws error while trying to login.
Symptom
When COM (Call Center) client user tries to log in, it throws error and this
behavior is random i.e. sometimes it errors out and other times it works fine.
However, on clearing cookies from Internet Explorer browser, the problem goes
away.
Resolving The Problem
Analysis: This issue will occur if and only if the user is trying to access the browser from COM client i.e. LoginThroughBrowser would be set to "Y" in locations.ycfg file. RCP infrastructure has a limit of 64 characters as cookie length.
So if cookie's length exceed 64 characters (which is a common case if the customer uses Google AdSense or Google Analytics), then this issue will arise.
Resolution: Verify the cookies length using following steps:
1. Open corresponding URL
in Internet Explorer, which is being accessed via COM client
2. Type
following in URL bar and hit enter
javascript:document.write
and
javascript:alert(document.cookie)
If cookie's length exceeds 64 characters, then make change in custom code.
Historical Number
NFX8879
Product Synonym
[<p><b>]Function Area[</b><p>];COM;[<p><b>]Severity[</b><p>];Normal
Was this topic helpful?
Document Information
Modified date:
16 June 2018
UID
swg21557722