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InstallSI.install3rdParty()->Was not able to install: C:\Program Files\. . . .\sqljdbc_2.0\sqljdbc.jar

Troubleshooting


Problem

InstallSI.install3rdParty()->Was not able to install: C:\Program Files\. . . .\sqljdbc_2.0\sqljdbc.jar

Symptom

Sterling Application: MCF 8.0 or higher

When running the SCIInstallWizard.jar, you encounter an error in PreInstallSI.log that states that the sqljdbc.jar (or other JDBC jar) cannot be found.

Error Message

Installing JDBC driver: C:\Program Files\Microsoft SQL Server JDBC Driver 2.0\sqljdbc_2.0\enu\sqljdbc.jar
The system cannot find the file specified.
com.sterlingcommerce.woodstock.install.module_loader.ServiceInstallException: InstallSI.install3rdParty()->Was not able to install: C:\Program Files\Microsoft SQL Server JDBC Driver 2.0\sqljdbc_2.0\enu\sqljdbc.jar
at com.sterlingcommerce.woodstock.install.InstallSI.install3rdParty(InstallSI.java: 1386)
at com.sterlingcommerce.woodstock.install.InstallSI.PerformInstall(InstallSI.java:6 83)
at com.sterlingcommerce.woodstock.install.InstallSI.main(InstallSI.java:115)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.jav a:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.instanciateAndRun(I nstallSIBootstrapper.java:352)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.instanciateAndRun(I nstallSIBootstrapper.java:356)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.doIt(InstallSIBoots trapper.java:190)
at com.sterlingcommerce.woodstock.install.InstallSIBootstrapper.main(InstallSIBoots trapper.java:81)

Resolving The Problem

Place the JDBC jar in a directory that contains no spaces, e.g. c:\JDBC, delete the Foundation directory, and re-run the installation wizard.

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX5996

Product Synonym

[<p><b>]Escalation ID[</b><p>];43591;[<p><b>]Severity[</b><p>];Normal;[<p><b>]Type[</b><p>];NormalFix

Document Information

Modified date:
16 June 2018

UID

swg21556839

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