Troubleshooting
Problem
"java.lang.NullPointerException" or "at com.sterlingcommerce.woodstock.util.frame.log.ServerLog.write"
Symptom
Error related to log4j properties file and/or user permissions to access the log4j files/directories.
Error Message
<Errors>
<Error ErrorCode="java.lang.NullPointerException"
<Attribute Name="ErrorCode" Value="java.lang.NullPointerException"/>
<Attribute Name="ErrorDescription" Value="Error description not available"/>
<Error ErrorCode="java.lang.NullPointerException"
<Stack>java.lang.NullPointerException
at com.sterlingcommerce.woodstock.util.frame.log.ServerLog.write(ServerLog.java:283)
at com.sterlingcommerce.woodstock.util.frame.logex.SCIAppender.append(SCIAppender.java:96)
at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:230)
at
org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java
:65)
at org.apache.log4j.Category.callAppenders(Category.java:203)
at org.apache.log4j.Category.forcedLog(Category.java:388)
at com.yantra.yfc.log.YFCLogCategory.lowLevelLog(YFCLogCategory.java:517)
at com.yantra.yfc.log.YFCLogCategory.error(YFCLogCategory.java:409)
at com.sterlingcommerce.woodstock.util.frame.log.Logger.logError(Logger.java:794)
at com.sterlingcommerce.woodstock.util.frame.log.Logger.logError(Logger.java:873)
at com.sterlingcommerce.woodstock.util.frame.log.LogService.logError(LogService.java:604)
at com.sterlingcommerce.woodstock.util.frame.cache.CacheManager.get(CacheManager.java:224)
Resolving The Problem
Enable read/write permissions to the log folders and/or provide proper permissions to the user attempting to access those folders.
Historical Number
NFX6549
Product Synonym
[<p><b>]Severity[</b><p>];Normal
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Document Information
Modified date:
16 June 2018
UID
swg21556173