Troubleshooting
Problem
Yantra Home page and Alert Console show inconsistent Data
Symptom
PART: Yantra-Console 7.1 Platform
PRODUCT: Distributed Order
Management
WEB BROWSER: Internet Explorer - 6.0 sp1
Problem
Description : The Total no. of records being shown on the home page for a queue
and the Alert list is different.
Simulation Steps:
(1) Log into
Yantra Console
(2) Check the total no. of records shown for the queue on the
home page
(3) Click on the queue hyperlink.
(4) The alert list page shows
total no. of records as different than the home page.
Notes :
(1)
This inconsistency is because the home page shows the no. of records as the the
total of OPEN and WIP alerts. Whereas the Alert List shows only OPEN
alerts
(2) In 5.5SP2 both the home page and Alert List Page showed total of
OPEN and WIP alerts
(3) Customer wants the data to be consistent on both
these pages.
Below is the change in the Yantra7x jsp :
String
sAddnParams="xml:/Inbox/@ActiveFlag=Y&xml:/Inbox/@Status=OPEN&xml:/Inbox/@Status
QryType=EQ&xml:/Inbox/Queue/@QueueId=" +
getValue("Queue","xml:/Queue/@QueueId");
In Yantra 5x it was :
String
sAddnParams="xml:/Inbox/@ActiveFlag=Y&xml:/Inbox/Queue/@QueueKey=" +
getValue("Queue","xml:/Queue/@QueueKey") + "&xml:/Inbox/Queue/@QueueId=" +
getValue("Queue","xml:/Queue/@QueueId");
Cause
Resolving The Problem
The inconsistency where the total no. of records shown in the home page were a
total of OPEN and WIP alerts, where as the alert list shows only no. of OPEN
alerts has been fixed in Danube where it shows both OPEN and WIP
alerts.
Solution 1 :
-----------------
In the Alert Search screen
if check OPEN and WIP checkboxes and search. The result will give the list of
all OPEN and WIP alerts. The no. of alerts shown here will match the total no.
of records as shown in the home page
Solution 2
:
-----------------
As a workaround the JSP can be changed from :
Yantra7x jsp :
String
sAddnParams="xml:/Inbox/@ActiveFlag=Y&xml:/Inbox/@Status=OPEN&xml:/Inbox/@Status
QryType=EQ&xml:/Inbox/Queue/@QueueId=" +
getValue("Queue","xml:/Queue/@QueueId");
to
Yantra 5x:
String
sAddnParams="xml:/Inbox/@ActiveFlag=Y&xml:/Inbox/Queue/@QueueKey=" +
getValue("Queue","xml:/Queue/@QueueKey") + "&xml:/Inbox/Queue/@QueueId=" +
getValue("Queue","xml:/Queue/@QueueId");
Historical Number
PRI49606
Product Synonym
[<p><b>]Fact[</b><p>];
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Document Information
Modified date:
16 June 2018
UID
swg21541291