Troubleshooting
Problem
There was an error connecting the share or the server. Make sure the lsdev command shows that device nsmbc0 is in the Available state. Also make sure that the share name, user name and password are accurate.
Diagnosing The Problem
smbc
to a file.smbctune -l > /tmp/smbctune.txt
/etc/syslog.conf
. If the problem takes a long time to reproduce, use a different file system if /tmp
doesn't have enough free space.kern.debug;user.debug /tmp/smbc.log
rm -f /tmp/smbc.log
touch /tmp/smbc.log
refresh -s syslogd
smbc
syslog logging was disabled through the smbctune command, it must be temporarily reenabled by running this command.smbctune -s "smbc_enable_syslog=1"
/tmp
. For problems that take a long time to reproduce, make sure that there is at least 2GB in the file system that holds the kernel trace. Use a different file system than /tmp
if necessary.rm -rf /tmp/smbctrace
mkdir /tmp/smbctrace
trace -a -j 109F -L 2000000000 -T 200000000 -n -o /tmp/smbctrace/smbc.trc
rm -f /tmp/smbc.ipt
startsrc -s iptrace -a"/tmp/smbc.ipt"
trcstop
stopsrc -s iptrace
/etc/syslog.conf
.refresh -s syslogd
smbctune -s "smbc_enable_syslog=0"
snap -r
snap -aZc
smbctune.txt
, smbc.log
, and smbc.ipt
files, the entire contents of the /tmp/smbctrace
directory, and (if appropriate) /tmp/ibmsupt/snap.pax.Z
files to the case.Resolving The Problem
SUPPORT: If the instructions in this document do not lead to resolution of the problem, follow these instructions to open a case. The product must be under warranty or have an active and valid support contract. a. Document or take screen captures of all symptoms, errors, or messages. b. Capture any logs or data relevant to the issue. c. Contact IBM® to open a case. -For electronic support, visit the IBM Support Community: d. Provide a detailed description of the issue and reference this technote. e. Upload all of the details and data to the case. -You can attach files to the case in the IBM Support Community, or http://www.ibm.com/support/docview.wss?uid=ibm10733581 f. Click here to submit feedback for this document. |
Document Location
Worldwide
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Document Information
Modified date:
07 August 2023
UID
ibm11396083