How To
Summary
Collecting system data is an important step in problem resolution. Read the following steps to collect this information.
Steps
1) Run the snap command with one of the following options to collect the system data.
* If you are already working with an IBM support professional, use the flags that are specified by your support team.
a) Stand-alone or LPAR
b) VIOS
d) For AIX System Performance Analysis
e) For VM Recovery Manager
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2) Rename the compressed test case file. (You must use the correct case number so it is attached to your case)
For AIX 7.2:
# mv /tmp/ibmsupt/snap.pax.Z /tmp/ibmsupt/yourcase#[.optional_description].snap.pax.Z
For AIX 7.3:
# mv /tmp/ibmsupt/snap.pax.gz/tmp/ibmsupt/yourcase#[.optional_description].snap.pax.gz
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3) Upload the compressed file.
Data Upload Options:
a) Attach to your case
b) Upload to the Enhanced Customer Data Repository(ECuRep)
- ECuRep supports several methods for sending data to IBM.
* See instructions for HTTPS, FTPS, SFTP, and others on ECuRep - Send data
c) Blue Diamond customer data uploads (US only)
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4) Be sure to provide full problem descriptions in your case. See Working with IBM AIX Support: Describing the problem.
Additional Information
Our AIX support expert Alan H (IBM UK) put together an excellent overview video of the snap command here:
Related Information
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Document Information
Modified date:
08 September 2023
UID
ibm11285336