IBM Support

View change generates a DXL No access to the administrator account error message

Question & Answer


Question

Why do you receive this DXL error, "-R-E- DXL: An unexpected error has occurred: No access to the administrator account " when I change views in DOORS?

Cause

View was created by Administrator Account.

This is a known issue that has been fixed in a later version (9.2) of IBM Rational DOORS.

Steps to recreate the error:

  1. Log in as Administrator.
  2. Open any module.
  3. Change the view and save it (with Access to this view set to Public),
  4. If you check Manage Views at this time, you will see that the Administrator is listed in the Access tab.
  5. Now log in as any other user.
  6. Open the same module and click on Manage Views.
  7. The following DXL error is generated: -R-E- DXL: <standard/access/accessTab.inc:2145> An unexpected error has occurred: No access to the administrator account.

Answer

To workaround this issue, don't create views as Administrator.

Note: You can see this problem in migrated data in previous DOORS releases. The only way to fix this data is to remove the admin view access.

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Document Information

Modified date:
01 May 2020

UID

swg21406046